TECH REQUESTS

Need tech support? Staff, students, and families have multiple options for contacting KSD's IT department for assistance.

Kelso School District's IT Helpdesk operates Monday through Friday, 8am-4pm. Choose an option below:

  1. Send an email to ithelp@kelsosd.org.

  2. Call 360-501-1896.

  3. Submit a tech request (STAFF ONLY). Instructions below.

Staff only - Directions to submit a tech request:

  1. Click here to be directed to the IT Request website.

  2. You’ll be brought to a page to either Log In as a current user, or Register as a new user. If you already have an account, enter your email address and password. If you are a new user, choose the down arrow next to “Never submitted a request? Register Here!”

  3. Fill out the form with your contact information. The Account Number is 537188580.

  4. You are ready to create an account to submit Tech Requests. Choose the IT Request tab, then fill out all of the required fields. Be sure to include the 5-digit KSD# on the piece of equipment for which you are submitting the request.

  5. The “name” and “email address” fields should already be populated.

  6. Hit Submit when you have completed the form. You will receive an email confirming your request.